1. Overview & scope
This Privacy Policy explains how information is collected, used, and shared for our website and SaaS platform.
This Policy applies to visitors to the website, customers who use the platform, and their authorized users, and covers interactions across the website and platform.
- By visiting the website, visitors agree to this Privacy Policy and the website terms.
- By using the platform, customers and authorized users agree to this Privacy Policy and the platform terms.
2. Information we collect
We collect information you provide and information collected automatically when you use the website/platform.
- Contact information (e.g., name, email, company) for support and marketing communications.
- Account information (email/password) to create and manage accounts.
- Billing information handled by a third-party processor; the platform itself does not store card data.
- “Your Data” provided through platform use, handled under the platform terms; any personal information within it is processed per this Policy.
- Live Chat transcripts may be recorded by a third-party vendor for support/quality purposes.
3. Cookies & tracking technologies
We and third parties use cookies, local storage, web beacons, session-replay, and similar technologies for performance, personalization, analytics, and ads.
- Cookies (session and persistent) for authentication, content, analytics, and measuring campaigns.
- Local storage (e.g., HTML5) for app-specific data.
- Web beacons/pixels to understand content and ad interactions.
- Session-replay tools may capture clicks, scrolls, and page visits to diagnose and improve the service.
4. Analytics & advertising partners
We use analytics services (e.g., Google Analytics; Hotjar) and advertising partners (e.g., Meta Pixel).
- Analytics providers process technical usage data to help evaluate and improve the website/platform.
- Advertising partners may use identifiers and pixels for ad delivery/optimization and post-conversion reporting.
- Opt-outs are available (e.g., industry choice tools, browser/device settings), with some functionality impacts.
5. How we use and share information
We use personal information to provide and improve services, communicate, market (with consents where required), protect security, meet legal obligations, and more.
- Operate, support, analyze, and improve the website and platform.
- Communicate about features, updates, and services; send marketing as permitted by law.
- Work with service providers (hosting, payments, CRM, email, analytics, fulfillment, fraud prevention).
- Create aggregated/anonymous statistics for lawful purposes.
- Share with affiliates/companies under common control, or as part of a transaction (e.g., merger or sale).
- Comply with law/enforcement and protect rights, safety, and integrity.
- Prevent and investigate fraud, security incidents, and abuse.
- Improve or train AI models to better serve users.
6. Your choices & preferences
You can update certain profile data, manage marketing emails, and control cookies in your browser.
- Request updates or changes to personal information via account settings or support channels.
- Unsubscribe links are included in marketing emails (transactional emails still apply).
- Manage or block cookies and similar technologies via browser/device settings (some features may not work if disabled).
7. How we protect information
We take commercially reasonable safeguards, but the Internet cannot be guaranteed 100% secure.
Security controls include organizational and technical measures appropriate to the risks; no online system can be perfectly secure.
8. Data retention
Personal information may be retained to meet legal obligations, resolve disputes, and enforce agreements.
Retention periods vary based on legal/regulatory requirements and operational needs; some copies may persist in backups for a limited window.
9. Children’s privacy
The service is not intended for children where applicable law restricts processing; do not provide personal data of minors contrary to law.
If we learn of data provided in violation of this rule, we will take appropriate steps to delete it.
10. Third-party sites
Links or access via third-party sites are subject to those sites’ own policies.
Please review third-party privacy and cookie policies when accessing the platform through their properties.
11. Changes to this policy
We may update this Privacy Policy; the latest version and effective date will be posted here.
Continued use after an update signifies acceptance of the revised policy.
12. Contact
Questions about privacy or requests to exercise choices can be sent to our team.
For privacy inquiries, contact us at the email listed in the page header or your service agreement.